The Value of Good Customer Service

When I heard about the free play offer on DC Universe Online for October, I decided it was time to buy the game I wanted the most, but never bought because of that pesky monthly subscription fee thing. So I went to the usual two places I have gotten my PS3 games from, Play N Trade, and then Walmart, and both let me down.

I was about to turn to the wonderful online worlds of Amazon and eBay when I remembered that there was a Game Stop right in town, mere moments from my home. I have been hesitant to shop at Game Stop as a company for one reason. My sister is a librarian, and some years back, there was someone filching videotapes and DVDs from the library, and selling them en masse to the local Game Stop. Considering that all of the items were marked with 'property of said library,' there's no way the GS folks couldn’t have known what was up. It had to be a partner job. I had a hard time trusting Game Stop after that.

Proximity, and a crazed need for the DC Universe Online game prevailed and I called the Marlton Game Stop, not the one in the incident described above, it should be noted. Yes, they had a copy of the game, and sure, they'd hold it for me. Woohoo. I went right over.

When I went in, they knew exactly who I was and what I wanted. They tried to sell me on other games, but in a friendly, conversational manner - not like it was their job to do so, but because they wanted to. They hipped me to a game The Bride would definitely be interested in, a pseudo-sequel to the Portal games called Quantum Conundrum. And we also talked for a bit about comics and tabletop role-playing games.

Suffice it to say, the next time I'm looking to buy new games, they will be my first stop. That's the value of good customer service. And for more info about playing DC Universe Online for free, check out this link.